Do you have more questions about the patient portal? View the most frequently asked questions below.
Who can set up a patient portal account? All Regional Health Systems clients can set up a patient portal account. Contact our scheduling team to get started today.
How do I access my portal once I have created my account? Once you have enrolled, you can access the patient portal from our website. Click the button at the top of this page.
Can I share access with a trusted representative? You can invite a trusted representative to access your patient portal in your “profile.” If they do not have a patient portal account, then they will be prompted to create one.
How can I access a patient portal for my child/underaged minor? An email invitation to view and manage your child’s account will be sent to the email address you provided at client registration.
Can two parents/guardians link to the same child’s account? More than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.
How do I contact my care team through my patient portal? You can message a care team member through the “messages” tab. While in your message inbox, you can send a new message, attach images, and view your care team’s replies.
What do I do if I forgot my username and/or password? To reset your username and/or password, click “I forgot my username and password” located beneath the portal sign-in button. You will then be prompted to answer your security question and reset your password.
I can’t remember the answer to my security question to reset my password. What do I do? Contact us during regular business hours.
What do I do if I didn’t receive an invitation to create my patient portal? Please call us during regular business hours and ask our scheduling team to resend an invitation to enroll.
Is my patient portal secure? Yes. Your patient portal is HIPAA-compliant, which means your information is securely stored and encrypted.