Frequently Asked Questions (FAQs)
What is telehealth?
Telehealth—also known as telemedicine or online counseling—allows our providers to communicate with you via phone, computer, tablet or video chat. Ask our registration team about available video chat options.
If privacy at home is a concern or access to telehealth resources is limited, you’re welcome to use a private, telehealth room at select Regional Health Systems’ locations. These rooms can be reserved during regular business hours. Notify your provider that you would like this option.
What services are available through telehealth?
Counseling and psychiatry therapies are available online or via telephone. Unfortunately, at this time, telehealth services are not available for primary care, addiction treatment or to new clients from Illinois.
Which video chat tool should I use?
Ask our scheduling team about the available video chat options offered for mental health and addiction services.